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The Domestic and International Terminals are clearly separated.
Domestic Terminal
icon Domestic Departures : Passengers use the front entrance on the Terminal's Level 4, pass the check-in procedure and head for the domestic corridor to Concourse Building.
icon Domestic Arrivals : Passengers enter the Terminal's Level 2, complete the immigration formalities, baggage claim and custom clearance and head for car parks. In case of connecting international flights, they go up to level 4 instead.
International Terminal
icon International Departures : Passengers use the front entrance on the Terminal's Level 4, pass the check-in procedure and head for the connected international corridor on the same level.
icon International Arrivals : Passengers enter the Terminal's Level 2, complete the immigration formalities, baggage claim and custom clearance and go to car parks. In case of connection domestic flights they go up level 4 and head for the domestic corridor.
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For passengers' convenience, the new airport offers services and facilities such as the 600-room hotel (Novotel Suvarnabhumi Airport Hotel) covering initially 120,000 square meters, 2 car parking buildings of 22,550 square meters housing parking areas, vehicle maintenance office, car rental center, service area, washing service and other facilities with a beginning capability of 5,000 cars. In addition, an underground station is planned for public transportation. The new airport offers an online information system for passengers' convenience. Supported by electronics system, the e-Check-in shortcuts the complicated and time-consuming procedure and enhances the security efficiency. For mobile phone's additional service subscribers, reservation can be directly made. After entering the airport, they can gain access to several procedures and information i.e. flight ticket checking, automatic check-in, etc. Moreover, the e-Information system will provide them with SMS and WAP flight information.

To tackle today's terrorist and epidemic threats, the Biometric Technology, applied for safety and security efficiencies, helps make the individual identification an personal data verification more easily than the usual passport control approach. Once the BT system is fully developed and globally implemented, air travel will step into the novel security efficiency.

Included in the e-Navigation is a quick guide for passengers by SMS via moblle phones i.e. airport's facilities, translation service, airport's map and GPS, directional guide in-out of the airport, tourist attractions in international languages, etc. With healthily and environmentally conscious construction, Suvarnabhumi Airport recognizes that a pleasant environment can boost a more enjoyable trip and passengers' satisfaction. Planned are the passenger terminal's interior design and airport's landscape. Furthermore, the treated wastewater from the treatment plant is reusable for watering plants.

Due to the Passenger Terminal's high roof design and passengers' 4-meter vertical occupancy, the radiant floor cooling and re-circulated air cooling systems are installed for energy saving. Moreover, the automated air control adjusts the temperature accordingly to the ever-changing passenger volume to reduce the air-condition workload. The new airport's daily wastewater is treated and reused in the air-conditioning system, irrigation system and environmental quality maintenance, resulting in cost cutting as well as energy conservation.

Focusing on public security and safety, top priority of the airport's service, Suvarnabhumi Airport is full equipped with facilities and protection measures as follows:
Terrorist Attack Prevention
- The efficient detection system is installed for screening and prompt intervention in case of hijacking, explosives and firearms carrying, and other forms of terrorism.
Fire Safety Provisions
- On duty 24/7 are the fire safety team with modern equipment commensurate with the operation of the building.
Life Safety
- Available are standard medical services for outpatients and emergency cases. The airport's design also takes into account the special needs of the disabled, t he elderly and passengers with small children. Provision is made to accommodate people with walking difficulties, the wheelchair bound, the blind and the deaf. There are level access, ramps, lifts, accessible toilets and moving walkways. Signage is prominent and internationally accepted icons are used wherever possible as an aid to clear communication.

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